How Riffraff Baby Replaced Deputy and Built a Single System for Rostering, Training, and Compliance

“I made the decision that Connecteam was the best thing in the market for what we were looking for. It could replace our use case for Deputy and it was the best fit.”

Hugh McMillan, General Manager

Key Results

• One platform replaced Deputy across rostering, time tracking, leave management, and knowledge storage
• Compliance training now tracked digitally, with documented completion records replacing manual oversight
• Payroll integration with Xero streamlined, replacing a disconnected process that lacked labour cost visibility

The Challenge: A Mixed Workforce with No Single System

Managing 16 staff across full-time, part-time, casual, and contract roles creates real rostering and compliance complexity. Deputy handled the basics, but it left critical gaps.

1. Deputy offered no capability to store SOPs, workflows, or operating documentation
2. There was no way to create, assign, and track completion of training courses for compliance purposes
3. Payroll integration with Xero was limited, making labour cost allocation between white collar and production staff difficult to manage cleanly

“I had two things I was looking for which ultimately led me to Connecteam. Making sure we have an ability to host our SOPs and our operating processes, and the ability to create training courses, track their completion, and have that documented.”

Hugh McMillan, General Manager

How Riffraff Baby Uses Connecteam to Manage a Flexible, Compliance-Driven Operation

The team moved from Deputy to Connecteam to bring rostering, time tracking, compliance training, and documentation into one place. The goal was a clean slate: one system, one source of truth, and a clear path forward for staff onboarding and accountability.

• Rostering and time clock replaced Deputy’s core functions for a workforce with fixed-hour staff alongside casuals whose pay is based on actual hours worked
• The Knowledge Base now houses SOPs and operating documentation, giving the team a central, searchable reference
• Training Courses are being built to assign compliance learning, track completion, and maintain documented records that remove the need for manual follow-up

“Training compliance and tracking are a big deal for us. I need to be able to quickly see who completed their training and who still needs a reminder.”

Hugh McMillan, General Manager

Results That Affect Riffraff Baby’s Bottom Line

A Single Platform for Operations and Compliance

• Rostering and leave management run in one system, covering all employment types without needing a separate tool
• Training course completion is logged and visible, supporting Riffraff Baby’s consumer compliance program without manual record-keeping
• The Knowledge Base replaced scattered documents, giving every team member access to operating procedures in one place

Xero Payroll Integration with Better Labour Visibility

• Time data exports directly into Xero, replacing the disconnected payroll process that existed with Deputy
• Monthly labour cost reporting is now available at a business level, making it easier to separate direct manufacturing costs from indirect labour
• The reporting function supports financial planning across a business that tracks both production and white collar headcount

“The reporting of Connecteam does seem to be very good. I can pull out a supplementary report and look at how much of that is indirect and how much is a direct cost for the manufacturing side.”

Hugh McMillan, General Manager

Before vs. After Connecteam

Why Connecteam Was the Right Move

Riffraff Baby needed more than a rostering tool. It needed a platform that could handle a mixed workforce, connect to Xero for payroll, store operating documentation, and prove that staff had completed required training. Deputy covered one layer. Connecteam covered all of them.