How BOSA Facility Services Manages a Mobile Workforce Remotely with Connecteam

“It’s a very good choice for people who are looking for an all-in-one software. It’s beginner friendly and expandable. Almost anything I would want to do, I can do.”

Tharanga Wijaya Wickramage, Managing Director

Key Results

• Remote operations, fully in control. The admin manager runs the business from a different city, with complete visibility into rosters, shifts, and team activity through Connecteam.
• Knowledge centralised, not siloed. Recurring job details, client-specific instructions, and admin workflows that once lived only in one person’s head are now documented and accessible.
• Faster employee onboarding. New staff get up and running quickly on rostering and time tracking, with no reported negative feedback on the platform.

The Challenge: Knowledge Gaps and a Dispersed, Transient Workforce

Running a cleaning business with 10 to 15 casual employees across private, medical, and commercial sites creates real coordination challenges. The workforce includes many students and experiences regular turnover, while the admin role had also recently changed hands.

• Some operational knowledge was not yet documented centrally, so the admin transition required time to review and rebuild certain processes, client instructions, and billing details.
• Rostering and shift communication had no structured system, making it difficult to confirm attendance, handle rejections, or track job-specific requirements.
• The team includes employees from different language backgrounds, making clear onboarding and communication especially important.

“A lot of operational knowledge lived with just a few people, so when they left, it created major gaps. We started documenting and centralising everything in Connecteam to make information easier to access and retain.”

Tharanga Wijaya Wickramage, Managing Director

How the Business Uses Connecteam to Manage a Dispersed Cleaning Operation

The company uses Connecteam as its central hub for rostering, time tracking, and internal task management. The focus is on keeping operations structured while the admin manages everything remotely from another city.

• The job roster assigns recurring and one-off shifts, with shift notes attached to each job containing client-specific instructions and service requirements.
• The time clock handles clock-in and clock-out across all client sites, with time data used to reconcile weekly invoices for hourly-rate clients.
• Quick Tasks give the admin manager a system to track price reviews, recurring admin actions, and business processes that were previously unwritten.

“I use tasks for almost everything, from recurring reminders to follow-ups. The Quick Task feature makes it really easy to stay on top of things.”

Tharanga Wijaya Wickramage, Managing Director

Results That Affect the Bottom Line

Rostering That Works Across Sites and Roles

• Recurring shifts are structured with job-level detail so cleaners arrive knowing exactly what is expected at each property.
• The roster gives the admin full visibility into who is assigned, who has accepted, and who has rejected shifts for the week.
• The business uses exported time reports from Connecteam to reconcile invoices for hourly-rate clients, linking actual hours worked directly to billing.

An Admin Operation That Can Run from Anywhere

• The admin manager joined the company as a remote hire, with no physical presence at the office. Connecteam made that transition viable from day one.
• Rostered messaging lets the admin send shift reminders and team updates outside of business hours without violating Australia’s right-to-disconnect rules.
• Group chats organised by cleaning location keep protocol-specific communication contained and easy to find.

“I often work at night, so being able to roster messages in Connecteam has been really helpful.”

Tharanga Wijaya Wickramage, Managing Director

Before vs. After Connecteam

Why Connecteam Was the Right Move

Connecteam gave a small, regionally based cleaning business the structure to operate without relying on tribal knowledge or physical presence. The previous admin had been the single point of failure for nearly every operational process. Connecteam became the system of record for shifts, time, client notes, and tasks, making it possible for a remote admin to take over and run operations without missing a beat.